Terms & Conditions

1. Who This Applies To

These Terms govern use of Orderr Express by restaurant owners and their staff ("Merchants") who create an account on the Platform, and by anyone who places an order with a Merchant through WhatsApp. By creating an account or placing an order, you agree to these Terms.

2. What Orderr Express Is

Orderr Express is a WhatsApp-native order management dashboard for restaurants. A Merchant connects their own WhatsApp Business Account to the Platform via Meta's Embedded Signup, and their customers place orders directly in that WhatsApp chat. The Platform gives the Merchant's staff a dashboard to see, prepare, and dispatch those orders, verify payment screenshots, and track basic performance.

Orderr Express does not operate a delivery fleet and does not employ or contract riders. Delivery is carried out entirely by the Merchant's own staff or riders, added and managed by the Merchant inside their own account.

3. Accounts and Access

• Accounts are created with a WhatsApp number or email plus a password, and access is issued as a signed-in session (JWT). There is no login without a password.
• A Merchant account has one Restaurant Admin, who can create Staff and Rider accounts under it. Each role only sees the parts of the dashboard relevant to its job.
• You are responsible for keeping your account credentials confidential and for all activity under your account.
• Orderr Express's own platform team (Super Admin) can suspend a Merchant's bot access for policy violations or non-payment; this stops new WhatsApp orders from being accepted until resolved.

4. Orders and Payments

• Menu items, prices, and availability are set and maintained entirely by the Merchant. Orderr Express does not verify menu accuracy.
• Customers pay either Cash on Delivery, or online via EasyPaisa/JazzCash by sending a payment screenshot in the WhatsApp chat.
• Online payments are verified manually by the Merchant's own staff inside the dashboard, not by an automated payment gateway. Orderr Express does not process, hold, or guarantee any payment, and is not a party to the payment between the customer and the Merchant.
• Order cancellations, refunds, and disputes between a customer and a Merchant are the Merchant's responsibility to resolve.

5. Delivery

Delivery is handled by riders that belong to the Merchant, not to Orderr Express. Orderr Express is not responsible for delivery delays, lost orders, or rider conduct during delivery. Any dispute about a delivery is between the customer and the Merchant.

6. Dependence on WhatsApp / Meta

The Platform's core function relies on Meta's WhatsApp Business Platform and the Embedded Signup connection. If Meta suspends, restricts, or changes access to that platform for any Merchant or for Orderr Express as a whole, ordering through WhatsApp may be interrupted or unavailable until access is restored. Merchants must also follow WhatsApp's own Business Messaging Policy; violations of Meta's policy can get a Merchant's number restricted independently of anything Orderr Express does.

7. Subscription and Fees

Merchant accounts are provisioned under a subscription plan selected at signup. Plan details, included limits, and fees are as communicated to the Merchant at signup or in the dashboard. Orderr Express may suspend a Merchant's bot access if a subscription lapses.

8. Data

What data is collected and how it is used and deleted is described in the Privacy Policy, which is part of these Terms.

9. No Uptime Guarantee

Orderr Express is provided on an as-is, as-available basis. We do not currently offer a contractual uptime guarantee or service-level agreement. We work to keep the Platform available and will communicate known outages where practical, but downtime, bugs, or maintenance windows can occur.

10. Limitation of Liability

To the extent permitted by law, Orderr Express is not liable for indirect, incidental, or consequential losses arising from use of the Platform, including lost sales from downtime, delivery issues caused by a Merchant's own riders, or disputes between a Merchant and its customers. Nothing in this section limits liability that cannot be limited under applicable law.

11. Termination

A Merchant can stop using the Platform at any time by disconnecting their WhatsApp Business Account (Meta Business Settings → Integrations) and requesting account closure. Orderr Express may suspend or terminate an account for violating these Terms, Meta's platform policies, or non-payment. See the Data Deletion page for what happens to data after termination.

12. Changes to These Terms

We may update these Terms as the Platform changes. Continued use of the Platform after an update means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of Pakistan.

14. Contact

• Email: support@orderrexpress.com
• Phone: +92 307 388 9174